ISO 9001

Enerbrain SRL focuses its Quality Policy on the ability to meet the needs of the Customer.

Enerbrain SRL is guided on this path by core values such as:

• Customer Orientation
• Reliability
• Competence
• Confidentiality

The implementation of this Policy is planned, achieved and verified by means of the implementation of an operational ISO 9001:2015 compliant Quality Management System with the full involvement and support of the Management.

To achieve its objectives, Enerbrain :

• Employs personnel with high professionalism and technical preparation, in constant training growth;
• Rigorously selects its suppliers, carefully analyzing the market and its innovative products;
• It complies with safety regulations, focusing its attention on personnel and the workplace;
• Is prepared to adjust its corporate structure by following regulatory updates;
• Strives for attention to detail, flexibility and transparency to achieve complete satisfaction of customer needs.

Enerbrain makes the following general commitments:

• Assess product and service quality by ascertaining the level of customer satisfaction;
• Monitor activities affecting the Quality Management System in order to identify non-conformities:
  • Of the product
  • Of the process
  • Of the service
• Measure the cost of non-quality and activate appropriate corrective actions;
• Verify the objectives for quality, at the Management Review, evaluating processes and their effectiveness by taking improvement actions;
• Analyze the internal and external context in which Enerbrain operates, taking into consideration the expectations and needs of stakeholders;
• Plan business strategies based on the analysis of risks and opportunities;
• Plan meetings with staff to inform them about the Quality Management System and actively involve them in order to foster product and service improvement;
• Establish environmental programs geared toward reducing significant environmental impacts;
• Prevent environmental pollution;
• Improve workers’ response to environmental emergencies;
• Optimize the use of energy resources, avoiding waste and using the best available technologies

02/01/2023

Management